Santa on the Beach - FAQ's
Where are Santa on the Beach photos taken?
Santa on the Beach photos are taken at Town Beach, Port Macquarie. You will receive a link to a detailed map upon confirmation of your booking.
How many people are allowed in each shot?
To ensure your Santa on the Beach experience can be enjoyed fully, we recommend a maximum of 6 people per shoot. If you require anything more than this please feel free to contact us at firstname.lastname@example.org to discuss your needs.
Do I receive prints from my Santa on the Beach shoot?
Yes! You will receive two images from you shoot. Your package will consist of two 5"x7" and four 4"x6" prints.
How do I collect my package?
Your Santa on the Beach package includes postage. You will receive your package via Australia Post.
How long will it take to receive my package?
Your package will be posted to you within 2 weeks of your session.
Can I purchase a digital copy of my images?
Yes! This is available via email or USB and will include your 2 high resolution images. These can purchased through our online store.
Are there any other items I can purchase in addition to my Santa on the Beach package?
Yes! Optional extra's available include digital images, Christmas cards and keyrings. These products can all be purchased in addition to your Santa on the Beach package through our Optional Extra's category in our online store.
What happens in the event of bad weather for my scheduled shoot?
Great question! If we feel that the shoot cannot go ahead due to weather we will notify you via phone or text. Updates will also be made via our Facebook page so please keep an eye out if you think there's a chance the shoot may not go ahead.
If the shoot is cancelled, an alternative date will be arranged. Every effort will be made to ensure you are rescheduled. Excludes final session of the year, in which case a full refund will be given. If you are travelling for our Santa on the Beach sessions we strongly recommend booking a Saturday session on a weekend that we have both a Saturday and Sunday session. This way we can shuffle you into our Sunday session if needed.
What happens if I need to cancel my booking?
We understand things happen in life and you made need to cancel your booking. If for any reason you need to cancel your booking we will require 24 hours notice in order to reschedule or receive a refund. As there are only a limited amount of bookings available we often have people on waiting lists for a booking. For this reason it is paramount that we are notified as soon as possible of any cancellations.
Why is there no Pooch session this year?
Unfortunately we have had to make the hard decision not to run our Pooch session this year due to COVID-19 regulations. Our decision is based on the little level of control we have over dogs and the unpredictable nature of them. Santa is often left holding the pooches on their leads or handling them and this year that simply can't occur. Our setting this year has been designed to keep Santa at a safe distance and it is not a setting that is pooch friendly. We love our pooch sessions and this was certainly not an easy decision, however keeping Santa from contact with our families is the safest way for us to still be able to provide Santa on the Beach this year. Hopefully next year life will be a little more "normal" and our beloved fur babies will be back to visit.
What COVID safe measures do you have in place?
We are committed to doing our part to keep our community safe. We are a registered COVID Safe business. Our set for 2020 has been specially designed to accommodate Santa being 1.5m from families whilst ensuring Santa is still very much part of your photos and the overall experience. Extra time has been put aside during sessions to enable sanitizing of all seats and props in between each family. We also have extra staff this year to help with this.
You can view our COVID safety plan here.